Online Campus
Course List/Register
Course List
Our on-line campus offers just-in-time training solutions that offer an interactive learning experience and deliver results. Courses require approximately 1-2 hours to complete. Sharpen the leadership skills critical for success today.
New student/user:
- Click on the course title of interest
- Follow the registration instruction
- Receive your personal log-in and password information by e-mail
- Log-in and complete your course
Already registered?
Access XLR8 Online Campus here.
Corporate Account
Current corporate account client employees register here.
Have your own online campus instantly. Create a custom online campus for your organization or make course registration available from your current website/intranet. Our online learning resources will integrate easily with and compliment your current learning resources. Corporate pricing and licensing options are also available to enhance your return on investment.
Corporate account set-up information, invoicing options and custom online campus questions can be taken care of by our online campus representative. Contact an online campus representative now.
Download Full Course Description Brochure
Registration Links for Online Courses
Achieving Communication Effectiveness
Identify communication patterns, eliminate listening barriers, interpret messages, deal with differing styles and handle conflict constructively.
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Coaching Job Skills
Support individual and company goals, prepare for coaching sessions, improve performance, build teamwork through collaboration and goal achievement.
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Communicating Up
Frame communication for your manager, develop a meeting objectives, link objectives with facts and goals, uncover questions, build consensus, clarify understanding.
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Dealing with Difficult Customers
Demonstrate calming/focusing techniques, identify customer profile, use techniques to deal with upset customers.
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Delegating
Delegation and productivity, develop a delegation process that engages team members, build a framework for accountability and growth.
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Delivering Customer Focused Service
Define your internal and external customers, understand human values and expectations, link attributes to service, demonstrate service professionalism, define key interactions and potential barriers to service success.
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Developing and Coaching Others
Lead team member development and performance improvement, maximize coaching moments to ensure learning, training transfer and improved job results.
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Developing Performance Goals and Standards
Define goals, objectives and performance standards, engage team members in standard development, align results and capabilities, write clear, specific compliant standards and monitor team member progress.
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Effective Discipline
Use the techniques of effective discipline to eliminate problem behavior, communicate concerns in terms of behavior rather than perception or opinion.
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Essential Skills for Communication
Build a two-way process, create clear, concise messages in the interest of the listener, manage non-verbal behavior, actively listen, build an environment of open communication.
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Essential Skills for Leadership
Maintain and enhance team member self-esteem, focus performance on behavior verses personalities/attitudes, involve team members in goal setting, problem solving and decision making.
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Hiring Winning Talent*
Create an efficient and effective hiring process, improve new hire quality ensuring “fit” as well as qualifications, engage team members in the hiring process, reduce new hire turnover.
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Improving Work Habits
Differentiate between job performance and work habits, deal with bad work habits to avoid disciplinary action, focus on behavior verses attitude, utilize action plans and review meetings to ensure accountability and change.
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Managing Complaints
Deal with complaints in a timely and efficient manner, understand complaint drivers, identify underlying problems, solve problems and maintain a strong relationship
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Motivating Team Members
Understand motivational factors that drive performance, identify individual motivators, distinguish between motivators and dissatisfiers, create a positive work environment in which each team member will excel.
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Professionalism in the Office
Skills and actions that lead to professionalism, identify professional standards and expectations, improve interpersonal communication and courtesy, except change and capitalize on opportunities.
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Providing Performance Feedback
Assess based on facts and behaviors, use positive feedback, gain team member participation, agreement and commitment to improve results.
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Resolving Conflicts
Accept and manage conflict to maintain focus and productivity, leverage conflict +’s and –‘s, distinguish between the two major sources of conflict, establish a cooperative atmosphere to deal with and minimize conflict. Course Flyer
Retaining Winning Talent*
Calculate the cost of attrition, identify attrition risks, build commitment and motivation, use the STARS model to identify retention practices to apply with the team, build retention dialogue, identify warning signs and act.
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Supporting Change
Origins and reactions to change, involve team members in the change process through understanding and ownership, plan and deliver follow-up sessions that support the process and reinforce personal and organizational goals.
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STAR Customer Service
Increase consistency in creating Positive Memorable Customer Service Experiences for your customers.
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*One-day or more equivalent courses require 2-3 hours to complete.
Online course/campus questions
xlr8onlinecampus@thexlr8team.com
Vital Learning Training Resources are provided by The XLR8 Team associate Talent-Max, Inc.
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For internal coaches and trainers as well as consultants who want to put the most powerful human behavior and communication tools to work for them. Learn more about DISC Coaching and Disc Training Certification» |
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